Frequently Asked Questions:

At Chipstix we have tried to come up with a few FAQ's. We encourage you to send any further questions via the Contact Us page.

Q.  What type of oil should I use to fry?
A.  A healthy sunflower / sunseed oil is highly recommended you may also opt for palm fruit oil which too is part of the vegetable oil family. Regular vegetable oil can be used and is available at most stores.

Q. Must the whole skewer be emerged in the oil?
A.  Yes, you lay it down horizontally in the fryer it should be fully emerged so that it can cook all sides evenly.

Q.  How will I remove the Chipstix™ from the oil once cooked?
A.  With a pair of BBQ stainless steel tongs. Grip it in the same manner as you would a kebab.

Q.  What is the minimum size skewer that I can use in my Chipstix™ machine?
A.  The Chipstix™ machine is designed to fit a custom made bamboo skewer measuring 5mm in diameter and 350mm / 4mm in diameter and 200mm in length. These skewers are available direct from the Master Franchise managing your geographical area or where applicable direct from Chipstix Ltd as part of the Franchise products range.

Q.  What type and size potato should I use for Chipstix™
A.  There are many types of potatoes available and most medium sized chipping potatoes will give you a perfect end product. The best chipping potatoes that are used in Europe are:
 Maris Piper, Markies, Cabaret and the Saxon.

Then off course the best way to test a good frying potato is to cut it in half and stick them together: if they stick it is good!

Chipping varieties vary across the world and we are currently updating this information so please send us enquiry should your area not be covered here.

Q.  If I want to trade from a mobile concession trailer or stand, what is legally required of me?
A.  Legal requirements vary from area to area and you are best off asking for further information directly from the Master Franchise secured within your area of interest.

(The following information has been gathered for those trading in the UK ).  Step 1:  Register as a food business through your local authority.  Step2:  Before you start selling, you will need to ensure that you have completed a basic food hygiene course (valid for 3 years) (Step 3:) and your premises and / or concession trailer will be subject to an inspection before you are able to start trading (more specifically at least 28 days before you intend to start trading) where HACCP procedures will be discussed for implementation.  Step 4:  You are obliged to take out Public liability insurance coverage minimum of £5M.  Depending on how you trade e.g. street, event or shop you would be required to apply for a license and or planning permission (again this is subject to the nature in which you choose to trade and your local authority can provide further detailed information at your request).

Q.  Where can I find a basic food hygiene course?
A.  Some areas outside of the UK do not require that you pass such a course and the information below has therefore been gathered for those based in the UK .  You could either contact your local council who run at a fee (each council varies on the price). Alternatively you can complete a test on-line within a matter of hours for a small price.  A suggested site:  http://www.learnpurple.com